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T’Sala Salon Spa Inc. Restart Plan

May 19, 2020 *updated September 30, 2020*

T’Sala Salon Spa Inc. has been taking this time during our mandated closure to carefully prepare and research what other salons in other provinces and country have been doing as they begin to return to work and restart their businesses. Our goal is to ensure that our employees and our guests feel confident that we’ve implemented ALL necessary precautions and recommended measures for health & safety within our business.

We have worked very hard to comply with the industry guidelines & protocol set by WorkSafeBC, BC Centre of Disease Control, Fraser Health, BC Ministry of Health, & the Vancouver Coastal Health Authority as a part of the reopening process for beauty salons & barbers.

The safety of our employees and our guests remain our top priority, therefore we have implemented the following immediate measures at T’Sala Salon Spa Inc. and expect the need to adjust or add additionally once we begin & continue the re-opening process.


All employees, guests or visitors to T’Sala Salon Spa Inc. will be pre-screened at the entrance with 3 questions and a contactless temperature check.

Enhanced Infection Control

We continue to enforce and further enhance our cleaning, sanitizing and disinfection practices of ALL non-porous surfaces, implements & tools between every guest using an EPA-registered disinfectant such as BARBICIDE® and PREempt™ and mandated certification of ALL employees in Infection Control.

PPE (Personal Protective Equipment)

We will provide PPE to all employees and guests to be used through the duration of services including masks, disposable gloves & aprons, face shields & protective eye goggles.

Physical Distancing

We ask that employees and guests avoid touching, hugging, hand-shaking etc. but rather wave to interact and limit conversation to avoid the spread of germs.


We have signage indicating physical distancing including visible floor markers displayed throughout all areas to highlight where to maintain and ensure a physical distance of 2 meters / 6 feet. We also have various signage communicating all recommended health & safety procedures prominently displayed.


In the event that one of our employees or guests begin to show symptoms or if they begin to feel unwell, they will be asked to vacate the salon and reschedule their appointment.

Reduced Capacity

We have reduced scheduling times and temporarily closed 50% of our service stations to limit the number of people who can be in our business at one time to a maximum of 10.

Clean Linens

Guest capes, gowns, towels and linens will be effectively laundered at high heat with detergent and every guest will be provided with a fresh, clean linen that has been stored appropriately.

Service by Appointment Only

No “walk-in appointments” will be permitted at this time to limit ay unnecessary exposure to our employees and scheduled guests. In addition, our waiting area will remain closed at this time.

Non-essential Items

Any non-essential items that could potentially transfer germs have been removed from the salon such as magazines, books, business cards, brochures and shelf talkers. Guests are advised to also limit personal items to keys, phones and wallets only.

No Talking Zones

To avoid additional risks of exposure, our sink area is a “no talking zone” and respectfully ask that all unnecessary conversations throughout the salon be limited to essential discussions only.

Suspended Beverage Service

The practice of offering tea, coffee, water, or other food and beverage items to guests has been temporality suspended.

Extended Business Hours

We have modified & extended our business hours to meet the increase in demand and we will continue to offer curb-side pickup for all retail purchases.


We will ensure the sanitation of payment machines between every transaction and encourage contactless payment when possible.

Guest Arrival/Departure Procedure:

Salon Doors

The salon doors will be locked at all times to prevent unauthorized access.


When you arrive at the salon entrance please give us a wave or call (604) 770-4777to notify us that you are here. We will either unlock the door or ask you to wait outside until your Hair Artist has finished their previous guest and has had sufficient time to clean, sanitize and disinfect their service station before welcoming you into the salon.

Appointment Time

We ask that guests arrive at the exact time of their appointment. If you arrive early, or if your Hair Artist is not available for you yet, you will need to remain outside the salon until you are welcomed in by a team member.

Appointment Time Adjustments

In the event we anticipate a change to your appointment time, we will notify you in advance.

Use of PPE

We ask that ALL guests wear a mask. If they do not have a mask, one will be provided.

Salon Entry

Before you are permitted to enter the salon you will be asked 3 pre-screening questions:

1.) Have you experienced COVID-19-like symptoms within the last 14 days?

2.) Have you travelled within the last 14 days?

3.) Have you or someone you have been in contact with had COVID-19-like symptoms or travelled within the last 14 days?

Do NOT enter T’Sala Salon Spa is you can answer YES to any of the 3 pre-screening questions. 

We reserve the right to refuse service.

Temperature Checks

ALL guests will be required to have their temperature taken upon salon entry with an infrared reader. Temperatures with a reading of above 38 degrees Celsius / 100 Fahrenheit will be asked to reschedule their appointment.

Hand Washing/ Sanitizing

After undergoing a temperature check, Guests will be asked to wash their hands or use hand sanitizer. We have a station at the salon entrance that includes hand sanitizer, disinfectant wipes, and vinyl gloves for immediate use.

Service Station

Once you have washed, sanitized and disinfected your hands, you will be escorted to a designated service station. We ask that you do not leave this area unless required or asked to do so.

Personal Items

We ask that you leave your personal belongings such as handbags, jackets, and umbrellas (if possible) at home or in your vehicles as these can be vectors for carrying bacteria and viruses. Only bring in essentials items such as keys, phone and payment during your service. All personal items can only be handled by you.


Please arrive alone if possible (i.e., no children, friends or family accompaniment allowed). Special consideration for disabled individuals and those persons who require accompaniment (e.g. a parent or guardian) will be given as long as appropriate arrangements have been made prior to your appointment.

Covid Fee

A $5 COVID FEE will be added to ALL appointments to address the increase in additional costs at this time such as providing PPE to each guest and their service provider and to allow for the extra time required to clean, sanitize and disinfect thoroughly between appointments.


We encourage guests to tap their payment cards rather than handle the card reader whenever possible over pin pad use. Cash is NOT preferred at this time. In the event your payment exceeds your tap-able limit we also accept e-transfer to:[email protected]

Change/Cancellation Policy

Appointments that are cancelled less than 48 hours before and/or appointments that are “no showed” will be subject to a cancellation fee equal to 50% of the scheduled service confirmed.

Please Note:

Anyone with COVID-19-like symptoms such as a sore throat, fever, sneezing, or coughing will NOT be permitted in the salon environment until their symptoms are completely resolved. If you or someone you have been in contact with are displaying symptoms, or have travelled internationally within 14 days of your scheduled service, we kindly ask that you immediately cancel your appointment without penalty.